Carnaghi Towing and Repair Privacy Policy

Effective Date: 10/23/2025
 Last Updated: 10/23/2025

1. Introduction

Carnaghi Towing and Repair (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, website, or SMS communications.

By interacting with our website, providing your contact information, or opting into SMS communications, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, and physical address.
  • Service Information: Vehicle details, service history, towing requests, and related communications.
  • SMS and Communication Data: Message content, delivery status, and response history when you communicate with us via SMS or other platforms.
  • Technical Information: IP address, browser type, and other data collected automatically when you visit our website.

3. How We Use Your Information

We use the information we collect for purposes such as:

  • Providing towing, repair, and roadside assistance services.
  • Communicating with you about services, appointments, or updates.
  • Sending SMS notifications or reminders if you have opted in.
  • Improving our services and website functionality.
  • Meeting legal, regulatory, or insurance requirements.

4. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Carnaghi Towing and Repair.
 This includes SMS messages for service updates, appointment reminders, and general communication.

  • Message Frequency: Varies depending on service activity.
  • Message and Data Rates: Standard rates may apply.
  • Help: Text HELP for assistance.
  • Opt-Out: Reply STOP to any message to unsubscribe.
  • Privacy: We do not share or sell your mobile number or SMS consent with third parties for marketing purposes.

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share data only with:

  • Service providers assisting in our operations (e.g., SMS delivery platforms, towing dispatch software).
  • Legal authorities, if required by law.
  • Insurance or roadside partners for service coordination, when applicable.

All partners are required to handle your information securely and in compliance with applicable privacy laws.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access, loss, misuse, or alteration.

7. Your Rights

You may:

  • Request access to your personal information.
  • Request correction or deletion of your information.
  • Opt out of SMS communications at any time by replying STOP.

To exercise any of these rights, contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.

9. Contact Us

Carnaghi Towing and Repair
 2000 Georgetown Road
 Tilton, IL 61833
 📞 (217) 446-0333
 ✉️ dispatch@cartow.net
 🌐 www.towing-danville.com